For reasons unknown, I was born totally blind. Dad was a college professor, and Mom was a homemaker. My sister and the family dogs had normal eyesight. We lived in a house on top of a large hill.
Apart from occasional ear infections and cavities, I was very healthy. Doctor and dentist visits were annoying blips.
In college, Mom started talking about a thing called health insurance, but I didn’t pay much attention. I was healthy and didn’t have to…..
I can’t help seeing parallels between the SNAFUs surrounding the roll-out of the Affordable Care Act (ACA) and my first full-time job. I worked at a wildly dysfunctional call center for a large federal agency. Our bosses sniped at us; we growled at or ignored them. Race-baiting between African Americans and white people was common, with management taking the lead.
But we did share one thing in common: a contempt for the customers we were paid to assist. “All customers…..