I can’t help seeing parallels between the SNAFUs surrounding the roll-out of the Affordable Care Act (ACA) and my first full-time job. I worked at a wildly dysfunctional call center for a large federal agency. Our bosses sniped at us; we growled at or ignored them. Race-baiting between African Americans and white people was common, with management taking the lead.
But we did share one thing in common: a contempt for the customers we were paid to assist. “All customers…..
I recently applied for a job your organization advertised in a local paper. I believed that I was a good fit because of my professional background and my experience volunteering for the organization during the past five years.
After trying to complete the on-line application, I sent you an e-mail to remind you that I am totally blind and to explain that my computer screen had frozen twice while I had been inputting information on the application’s second “page,” probably…..
Recently, my wife, Lisa, and I attended Game Five of the World Series between the Boston Red Sox and the St. Louis Cardinals. Lisa had scoured the web to find two seats in Busch Stadium’s Champion Club at a 90% discount and a hotel room nearby at a very reasonable price. So we arrived two hours early wearing our Cardinals T-shirts.
But while I’ve grown to like the St. Louis team since moving to Missouri eight years ago, my dad…..